F1 Connect Online - Terms & Conditions

Shipping Policy

Orders for items are processed within 2 working days, however the shipping time may vary based on the method of shipping selected, country of origin, country of destination, stock and whether the item (s) selected is manufactured upon receipt of an order.

Shipments typically take anywhere between 7 to 21 working days.

Refund & Return Policy

Items purchased at the F1 Connect Store are non refundable and cannot be returned unless under warranty. Please note that all other terms and conditions provided in the F1 Connect Store Sales and Refunds Policy are still applicable with respect to such items purchased, including the assessment of a 15-20% restocking fee on any open box item.

If you are not satisfied with your F1 Connect purchase of a product, please visit us online at http://www.f1connect.com/contact.php or call 1 868 622 8464 for a Return Material Authorization (RMA).

For eligible Mac, iPad, iPod, and third-party products, you have up to 7 calendar days from the time you receive your item(s) to initiate a return. Personalized iPods (e.g., engraved or customized in any way) may not be returned for refund or exchange under any circumstances unless such product is Dead on Arrival (see the section below for more detailed information on such Dead on Arrival products). If the item is returnable and you send it back to us unopened in the original box, F1 Connect will offer you a refund based on your original method of payment. You must return the product to the F1 Connect warehouse within 7 calendar days of the issuance of the RMA. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation, and registration that shipped with the product. F1 Connect will assess a 10% restocking fee on any opened hardware or accessory.

Please note that F1 Connect does not permit the return of or offer refunds for the following products:

Personalized products, such as engraved iPods and iPads
Opened memory
Opened software
Electronic Software Downloads
Software Up-to-Date Program Products (i.e., software upgrade subscription product)
Gift Cards
Technical Support

Note: F1 Connect recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to F1 Connect or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.

Dead On Arrival (DOA) Product: System Failure Out of the Box

An Apple-branded hardware product is considered DOA if it shows symptoms of a hardware failure, preventing basic operability, when you first use it after opening the box. If you believe that your product is DOA, please call F1 Connect Technical Support within 7 calendar days of the invoice date. F1 Connect Technical Support will determine whether the product is DOA and offer you the following options:

Replacement: F1 Connect at its expense, will ship another of the same product.F1 Connect Technical Support will put you in touch with an F1 Connect Store Customer Service Representative who will arrange for replacement and the DOA product’s return.
Service: You may have the product repaired. However, once you choose that option, you may not request replacement of the product.

If F1 Connect Technical Support determines that a returned product is not DOA, F1 Connect will apply its standard product warranty to the product. Further, if F1 Connect determines that you have misrepresented a returned product’s condition and that the product is not DOA, F1 Connect may impose a TT$400 handling fee.

This DOA policy applies only to Apple-branded hardware products currently offered at F1 Connect. As new products are offered, F1 Connect reserves the right to determine whether or not this policy applies. This DOA policy does not apply to third-party products that do not bear the Apple brand name. You must call the manufacturer directly with any third-party product issues.

APO/FPO Addresses: If you’re an APO/FPO customer and you’re outside the domestic delivery area, the standard F1 Connect Return and Refund Policy applies — with the exception that you’re responsible for shipping the product back to a state-side return address, plus handling, customs, and inventory liability. Since you’re responsible for the safe delivery of any product you’re returning to F1 Connect, we recommend that you insure it against loss.

Defective Items

Apple Branded Products
If you discover what you believe is a product defect for any product, please contact us. If your product does have a defect, your product is covered under the terms of your product's warranty. Please refer to the warranty information and other supporting documentation that came with your purchase. (See the Product Warranty section below for specific information about Apple's product warranties.)

Non-Apple Branded/Third-Party Products
If you discover what you believe is a product defect for any third-party product, please contact the manufacturer of such third-party product directly for information regarding the manufacturer's warranty. Please note that products sold through the F1 Connect Store that do not bear the Apple brand name are serviced and supported exclusively by their manufacturers in accordance with the terms and conditions packaged with the products. F1 Connect/Apple does not apply to products that are not Apple-branded, even if packaged or sold with F1 Connect products.

Other Terms and Conditions

F1 Connect is not responsible for typographical errors. F1 Connect reserves the right to cancel any order you have placed, if there was a typographical error on the F1 Connect Store concerning the pricing or availability of any item you ordered when you placed the order.

F1 Connect reserves the right to change the terms and conditions of sale at F1 Connect at any time.

F1 Connect may make changes to any products or services offered at F1 Connect, or to the applicable prices for any such products or services, at any time, without notice. The information provided at the F1 Connect Store with respect to products and services may be out of date, and F1 Connect makes no commitment to update the information provided at the F1 Connect Store with respect to such products and services.

F1 Connect reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the F1 Connect Store, or to any portion of the F1 Connect Store, for any reason; (2) to modify or change the F1 Connect Store, or any portion of the F1 Connect Store, and any applicable policies or terms; and (3) to interrupt the operation of the F1 Connect Store, or any portion of the F1 Connect Store, as necessary to perform routine or non-routine maintenance, error correction, or other changes.

To the extent permitted by law, all sales at the F1 Connect Store are governed by The Republic of Trinidad and Tobago law, without giving effect to its conflict of law provisions.

No F1 Connect employee or agent has the authority to vary any of the F1 Connect Store's policies or the terms and conditions governing any sale.

If any of the aforementioned policies are held by a court or other tribunal of competent jurisdiction to be void or unenforceable, such policy shall be limited or eliminated to the minimum extent necessary and replaced with a valid provision that best embodies the intent of the policy, so that the policies shall remain in full force and effect.

F1 Connect’s failure to insist on or enforce strict performance of these policies shall not be construed as a waiver by F1 Connect of any provision or any right it has to enforce these policies, nor shall any course of conduct between F1 Connect and you or any other party be deemed to modify any provision of these policies.

These policies shall not be interpreted or construed to confer any rights or remedies on any third parties.

The F1 Connect Store provides access to F1 Connect international data and, therefore, may contain references or cross references to F1 Connect products, programs and services that are not announced in your country. Such reference does not imply that F1 Connect in your country intends to announce such products, programs or services.