Question 1

Are you Apple Authorised?

Accepted Answer

Yes, we have been an Apple Authorised Service Provider in Trinidad and Tobago since 1996.

Question 2

Do I need to schedule an appointment?

Accepted Answer

Scheduling an appointment is not necessary, however having an appointment ensures a timely diagnosis and repair of your device. You can schedule an appointment via Apple Support

Question 3

Do you cover Apple Limited Warranty?

Accepted Answer

Yes. We cover hardware manufacturing defects under the Apple Limited Warranty.

Question 4

Do you cover AppleCare+ Extended Warranty?

Accepted Answer

Yes. We cover manufacturing defects and incidents as part of the Applecare+ Extended Warranty.

Question 5

How long would I have to leave my device?

Accepted Answer

An initial assessment usually takes 1-2 business days. However, if a repair is to take place, the device must remain in our possession for the duration of the repair.

Question 6

Do I need to do anything before bringing my device in?

Accepted Answer

You should backup your device before bringing it in for repairs. If you are unable to backup your device, we recommend that you bring an empty/formatted external drive to potentially retrieve your data.

Question 7

Can you remove activation lock?

Accepted Answer

If you are the original owner of the device and you cannot remember your Apple ID password, we will need:
A valid proof of purchase
Proof of Identification
These documents will be submitted to Apple for review.
If you are not the original owner, we recommend you get in contact with the original owner to remove the device from their iCloud account.

Question 8

Do you cover Apple Service Programs?

Accepted Answer

Yes, we do cover Apple Service Programs. Once validated that your device is within the coverage of the repair extension program, there will be no cost to you.

Question 9

How does Data Recovery work with DriveSavers?

Accepted Answer

Recovering your data involves mailing your hard disk to DriveSavers for them to diagnose and quote on what data they can recover. Once requested, you will be put onto DriveSavers and we can optionally be used as a shipping proxy.

Frequently asked questions