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Sales and Refunds

Shipping Policy

 

Orders for items are processed within 2 working days, however the shipping time may vary based on the method of shipping selected, country of origin, country of destination, stock and whether the item (s) selected is manufactured upon receipt of an order.

Shipments typically take anywhere between 3 to 21 working days.

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Sales and Refund Policy

 

Items purchased at the F1 Connect Store are non refundable and cannot be returned unless under warranty. Please note that all other terms and conditions provided in the F1 Connect Store Sales and Refunds Policy are still applicable with respect to such items purchased, including the assessment of a 20% restocking fee on any open box item. 

If you are not satisfied with your F1 Connect purchase of a product, please visit us online at https://www.f1connect.com/contact-us or call 1 868 235 4357 for a Return Material Authorization (RMA).

For eligible Mac, iPad, iPod, and third-party products, you have up to 7 calendar days from the time you receive your item(s) to initiate a return. Personalized iPods (e.g., engraved or customized in any way) may not be returned for refund or exchange under any circumstances unless such product is Dead on Arrival (see the section below for more detailed information on such Dead on Arrival products). If the item is returnable and you send it back to us unopened in the original box, F1 Connect will offer you a refund based on your original method of payment. You must return the product to the F1 Connect warehouse within 7 calendar days of the issuance of the RMA. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation, and registration that shipped with the product. F1 Connect will retain a 20% restocking fee on any opened hardware or accessory.

Please note that F1 Connect does not permit the return of or offer refunds on intangible items or the following products:

 

  1. Personalized products, such as engraved iPods and iPads

  2. Opened memory

  3. Opened software

  4. Electronic Software Downloads

  5. Software Up-to-Date Program Products (i.e., software upgrade subscription product)

  6. Gift Cards

 

Note: F1 Connect recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to F1 Connect or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.

 

Dead On Arrival (DOA) Product: System Failure Out of the Box

An Apple-branded hardware product is considered DOA if it shows symptoms of a hardware failure, preventing basic operability, when you first use it after opening the box. If you believe that your product is DOA, please call F1 Connect Technical Support within 7 calendar days of the invoice date. F1 Connect Technical Support will determine whether the product is DOA and offer you the following options:

 

  • Replacement: F1 Connect at its expense, will ship another of the same product. F1 Connect Technical Support will put you in touch with an F1 Connect Store Customer Service Representative who will arrange for replacement and the DOA product return.

  • Service: You may have the product repaired. However, once you choose that option, you may not request replacement of the product.

 

If F1 Connect Technical Support determines that a returned product is not DOA, F1 Connect will apply its standard product warranty to the product. Further, if F1 Connect determines that you have misrepresented a returned products condition and that the product is not DOA, F1 Connect may impose a TT$400 handling fee.

This DOA policy applies only to Apple-branded hardware products currently offered at F1 Connect. As new products are offered, F1 Connect reserves the right to determine whether or not this policy applies. This DOA policy does not apply to third-party products that do not bear the Apple brand name. You must call the manufacturer directly with any third-party product issues.

 

APO/FPO Addresses: If you're an APO/FPO customer and youíre outside the domestic delivery area, the standard F1 Connect Return and Refund Policy applies with the exception that you're responsible for shipping the product back to a state-side return address, plus handling, customs, and inventory liability. Since you're responsible for the safe delivery of any product you're returning to F1 Connect, we recommend that you insure it against loss.

 

Defective Items


Apple Branded Products
If you discover what you believe is a product defect for any product, please contact us. If your product does have a defect, your product is covered under the terms of your product's warranty. Please refer to the warranty information and other supporting documentation that came with your purchase. (See the Product Warranty section below for specific information about Apple's product warranties.)

 

Non-Apple Branded/Third-Party Products

If you discover what you believe is a product defect for any third-party product, please contact the manufacturer of such third-party product directly for information regarding the manufacturer's warranty. Please note that products sold through the F1 Connect Store that do not bear the Apple brand name are serviced and supported exclusively by their manufacturers in accordance with the terms and conditions packaged with the products. F1 Connect/Apple does not apply to products that are not Apple-branded, even if packaged or sold with F1 Connect products.

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